Privacy Policy for Sky Tours and Travels

1. Introduction

Welcome to Sky Tours and Travels! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how Sky Tours and Travels collects, uses, and safeguards your personal data when you use our services, including our website, mobile applications (if applicable), and any other interactions you may have with us. By using our services, you consent to the practices described in this policy.  

2. Information We Collect

Sky Tours and Travels collects various types of personal information to provide and improve our travel services. This information may include:

Contact Information: Your name, email address, phone number, postal address, and emergency contact details.
Booking Information: Travel dates, destinations, accommodation preferences, flight details, tour selections, payment information (credit card details are processed securely by our payment gateway and are not stored by Sky Tours and Travels), and any special requests or preferences you may have.
Demographic Information: Age, gender, nationality (as required for certain travel arrangements).
Device and Usage Information: Your IP address, browser type, operating system, referring website, pages you visit on our website or app, and other usage data.
Location Data: If you use location-based features in our app or services (with your consent), we may collect your location data to provide relevant travel information or offers.
Marketing Preferences: Your preferences for receiving marketing communications from Sky Tours and Travels.
Communication Data: Records of your communications with us, including emails, phone calls, and chat logs.
Passport and Visa Information: If required for your travel arrangements, we may collect your passport details, visa information, and other travel documents.
Photographs and Videos: If you participate in our tours or events, we may take photographs or videos for promotional purposes (with your consent where required by law).

3. How We Collect Information

Sky Tours and Travels collects your personal information in several ways:

Directly from You: When you make a booking, create an account on our website or app, subscribe to our newsletter, contact us via phone or email, or fill out any forms on our platforms.
Automatically: When you browse our website or use our app, we may collect certain information automatically through cookies and other tracking technologies.
From Third Parties: We may receive your personal information from our trusted partners, such as online travel agencies, hotels, airlines, and other service providers, to facilitate your bookings.

4. How We Use Your Information

Sky Tours and Travels uses your personal information for the following purposes:

To Provide and Manage Your Bookings: Processing your reservations, confirming your travel arrangements, and communicating important details about your trips.
To Provide Customer Support: Responding to your inquiries, addressing your concerns, and providing assistance throughout your travel journey.
To Personalize Your Experience: Tailoring our services, recommendations, and offers to your preferences and interests.
To Communicate with You: Sending you booking confirmations, travel updates, pre-trip information, and other service-related communications.
For Marketing Purposes: Sending you promotional emails and newsletters about our latest tours, offers, and travel tips (only if you have opted in to receive such communications).
To Improve Our Services: Analyzing website and app usage to enhance our platforms, develop new features, and improve our overall services.
For Legal and Compliance Purposes: Complying with applicable laws, regulations, and legal processes.
For Security Purposes: Protecting our website, app, and your information from fraud, unauthorized access, and other security threats.

5. How We Share Your Information

Sky Tours and Travels may share your personal information with the following categories of third parties:

Service Providers: Hotels, airlines, transportation companies, local tour operators, visa processing agencies, and other service providers who are essential to fulfilling your travel arrangements.
Payment Processors: Securely processing your payments for bookings.
Business Partners: Trusted partners with whom we collaborate to offer joint promotions or integrated services.
Analytics and Marketing Platforms: Assisting us in analyzing website and app usage and delivering targeted marketing campaigns.
Legal Authorities: When required by law, court order, or other legal process, or to protect our rights and the safety of our users.

6. Data Security

Sky Tours and Travels takes the security of your personal information seriously. We implement reasonable technical and organizational measures to protect your data from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure servers, and regular security assessments. However, please remember that no method of data transmission over the internet or electronic storage is 100% secure.  

7. Data Retention

Sky Tours and Travels will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your personal information when it is no longer needed.  

8. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data, including:

Access: The right to request access to the personal information we hold about you.  
Rectification: The right to request that we correct any inaccurate or incomplete personal information.
Erasure: The right to request the deletion of your personal information under certain circumstances.  
Restriction of Processing: The right to request that we limit the processing of your personal information.
Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.  
Objection: The right to object to the processing of your personal information for certain purposes, such as direct marketing.
Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable laws.  

9. Cookies and Tracking Technologies

Sky Tours and Travels uses cookies and other tracking technologies on our website and app to enhance your browsing experience, analyze usage patterns, and personalize content. You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy (if we have a separate one) for more detailed information.  

10. Links to Other Websites

Our website and app may contain links to third-party websites that are not operated by Sky Tours and Travels. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.  

11. Children’s Privacy  

Sky Tours and Travels does not knowingly collect personal information directly from children under the age of [insert relevant age, e.g., 16] without verifiable parental consent. If you believe that we have collected personal information from a child without such consent, please contact us immediately, and we will take steps to remove the information.

12. International Data Transfers

If your travel arrangements with Sky Tours and Travels involve transferring your personal information to countries outside of your country of residence, we will take appropriate measures to ensure that your data is protected in accordance with applicable data protection laws. This may include using standard contractual clauses approved by relevant authorities.  

13. Updates to this Privacy Policy

Sky Tours and Travels may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated policy on our website or through other appropriate communication channels. We encourage you to review this policy periodically.  

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information by Sky Tours and Travels, please contact us at:  

Sky Tours and Travels
[email protected]
+989127474138 – +989125523766

By using the services of Sky Tours and Travels, you acknowledge that you have read and understood this Privacy Policy.